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Who Should Be Answering Your Office Phone?
Is a smiling friendly person enough to answer your phone? Who should be answering your phone in your Practice? Who should we be hiring? Is a friendly, smiling and kind person who has previously worked the front office in another … Continue reading
Three Simple Things To Help More New Patients Make Appointments
For a New Patient Call, you need to ALWAYS make sure the reason for that patient to keep their first appointment is greater after they finish the call than it was before they first called your office. A New Patient … Continue reading
The Three Fundamentals Of A Great Phone Technique
Many times when you answer the phone in a Medical Practice you lose sight of *WHY* the person calling has called you in the first place. Remember, all you really need to do is these three things: Listen carefully Ask … Continue reading
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Welcome To Phone Excellence Mastery
Welcome to my weekly Blog for Phone Excellence Mastery. A regular Blog posting for Jayne Bandy and http://www.phoneexcellencemastery.com My weekly Blog will feature simple practical ideas that are easy to implement immediately in your Medical Office, … Continue reading
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Phone Excellence Mastery 