Category Archives: Uncategorized

Pick Up The Phone Even When It Is Not Ringing

Most Medical Offices are busy in one way or another (excuse the cliché). Having the phone ringing is a huge part of any successful Medical Office. I have recently become concerned about what happens in the Medical Office when the … Continue reading

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Do You Have Clear Steps?

On my latest family holiday it became obvious to me in the world of delivering excellent customer service that having procedures and steps is definitely the way to go. Without clear steps in your business, chaos and disorder begins. When … Continue reading

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Do You Call Your Patients Names Behind Their Backs?

Do you call your Patients names behind their backs? No, I don’t mean in a rude way. What I mean is you give them a name as to what type of patient you think they are before you really know … Continue reading

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Does Your Patient Want A Lime Or A Green Lemon?”

Have you ever had a patient call your Practice enquiring about something that doesn’t seem to make sense or that you don’t understand? Were you able to help the caller and find a solution for them as well as make … Continue reading

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The Difference Will Make All The Difference

When New Patients call your Practice what do you say to them to set you apart from the other Offices they may have already called? What do you think happens when the New Patient calls your Practice and is told … Continue reading

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“How Long Do I Need To Spend On The Phone?”

I was recently asked by a Practice Team Member: “How long should I spend on the phone with a patient or New Patient enquiry?” I thought about this question for a while thinking I needed to give an actual amount … Continue reading

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How Do You Know If Your Office Phone Is Being Answered Correctly?

Have you ever listened to how your Front Office people are answering your Office phone? Which Doctor has time to be listening to calls coming into their Office? In reality, don’t the patients come in to see the Doctor not … Continue reading

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