Tag Archives: Front Office

Are You Saying, “I Have No Time To Help My Team”?

I’ve recently had conversations with a number of Doctors and Medical Business Owners and I’ve been fascinated by one comment that I’ve heard them all say…. “I heard my Front Office People answer the phone and I didn’t like what … Continue reading

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Four Important Questions You Must Always Ask Whenever You Answer The Phone

Why do we ask questions? We ask questions to find out things that we don’t know. I believe that most people answering the phone in a Medical Office are asking a number of questions, but are they are asking the … Continue reading

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Do This And Your Front Office People Will Love You!

Empowering your Front Office Team to be great on the Phone is one of the most enjoyable professional feelings you can experience in your Business, besides helping your patients. Empowering the Front Office Team to feel great about themselves is … Continue reading

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Look Your Patients In The Eye…..

I have written before about the “Art of Engagement”. And really, there have been so many books written about the Art of Engagement. We all know this is such an important subject, and a very effective way to connect and … Continue reading

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Pick Up The Phone Even When It Is Not Ringing

Most Medical Offices are busy in one way or another (excuse the cliché). Having the phone ringing is a huge part of any successful Medical Office. I have recently become concerned about what happens in the Medical Office when the … Continue reading

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Do You Have Clear Steps?

On my latest family holiday it became obvious to me in the world of delivering excellent customer service that having procedures and steps is definitely the way to go. Without clear steps in your business, chaos and disorder begins. When … Continue reading

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Does Your Patient Want A Lime Or A Green Lemon?”

Have you ever had a patient call your Practice enquiring about something that doesn’t seem to make sense or that you don’t understand? Were you able to help the caller and find a solution for them as well as make … Continue reading

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