Category Archives: Front Office

Pick Up The Phone Even When It Is Not Ringing

Most Medical Offices are busy in one way or another (excuse the cliché). Having the phone ringing is a huge part of any successful Medical Office. I have recently become concerned about what happens in the Medical Office when the … Continue reading

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Does Your Patient Want A Lime Or A Green Lemon?”

Have you ever had a patient call your Practice enquiring about something that doesn’t seem to make sense or that you don’t understand? Were you able to help the caller and find a solution for them as well as make … Continue reading

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The Difference Will Make All The Difference

When New Patients call your Practice what do you say to them to set you apart from the other Offices they may have already called? What do you think happens when the New Patient calls your Practice and is told … Continue reading

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The Power of Referring to a Higher Authority

Over the years of helping my patients make appointments, I have found myself often referring to a Higher Authority. The Doctor. Using and presenting the Doctor as a Higher Authority is always very helpful when making appointments over the phone … Continue reading

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The Follow Up Call. Is It A Nightmare In Your Office?

Does your Front Office always seem to be calling patients because they have cancelled their appointments, or they never made an appointment? Accepting cancellations over the phone and not making ongoing appointments for these patient is a nightmare in most … Continue reading

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Everyone Deserves The Opportunity To Change Their Mind.

Now, I know you might be thinking that I’m referring to the patient who calls to cancel their appointment for what they often believe is a very good reason. Well, yes, I am referring to this patient. But, you see, … Continue reading

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When On The Phone, Less Is More

Have you ever been on the phone or even at a party and finally realised the person you are talking to has not had a chance to get a word in? Good. I am not glad that you have done … Continue reading

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