Empowering your Front Office Team to be great on the Phone is one of the most enjoyable professional feelings you can experience in your Business, besides helping your patients.
Empowering the Front Office Team to feel great about themselves is a definite Win-Win-Win for them, for your patients and for your Business!
Watching the burn out your Front Office Team is no fun and I think we have all watched it happen in most of our Medical Offices to people we actually do care about.
We scratch our heads and believe we gave the right incentives including pay rises and rewards, along with regular words of praise and encouragement.
These should work? After all, we are all Big Kids at heart!
The drop off our team still seems to happen. If it doesn’t, then a cloud of discontent and unhappiness will hang around for quite a while in the Office.
I believe the cause is simply that the Front Office Team do not feel empowered to be better than they are.
Being better than you are is about people believing in you and then believing in yourself.
Empowerment, by definition, means to enable.
Do we encourage our Front Office Team to be better than what they were yesterday?
Do we show our Front Office Team that we trust them?
Do we show our Front Office Team that we believe in them?
Do we invest in the people in our Front Office?
Allow your Front Office Team the room to become better, empowering them to take your business forward in the right direction.
Your team will be happier and more productive, and as a result achieve fantastic results for your business.
Make it fun and it will become easy and EMPOWERING for everyone involved!
Your Team will love you for giving them the gift of Empowerment!
This blog will feature simple practical ideas that are easy to implement tomorrow in your Practice, impacting immediately on the Patients Phone Experience, and ultimately, improving your practice profitability.
Phone Excellence Mastery is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary practice in the heart of working class western Sydney.
For more information on how I can improve your practice profitability contact me, Jayne Bandy at jayne@theDPE.com