Category Archives: Medical

The moment you end the New Patient phone call and the appointment has been made there are three things that can happen. 1. The New Patient will be looking forward to their upcoming Appointment and understand how important it is. … Continue reading →

Why do we ask questions? We ask questions to find out things that we don’t know. I believe that most people answering the phone in a Medical Office are asking a number of questions, but are they are asking the … Continue reading →

Empowering your Front Office Team to be great on the Phone is one of the most enjoyable professional feelings you can experience in your Business, besides helping your patients. Empowering the Front Office Team to feel great about themselves is … Continue reading →

I have written before about the “Art of Engagement”. And really, there have been so many books written about the Art of Engagement. We all know this is such an important subject, and a very effective way to connect and … Continue reading →

Most Medical Offices are busy in one way or another (excuse the cliché). Having the phone ringing is a huge part of any successful Medical Office. I have recently become concerned about what happens in the Medical Office when the … Continue reading →

Have you ever had a patient call your Practice enquiring about something that doesn’t seem to make sense or that you don’t understand? Were you able to help the caller and find a solution for them as well as make … Continue reading →