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Category Archives: Medical
Three Things That Will Happen After The New Patient Call
The moment you end the New Patient phone call and the appointment has been made there are three things that can happen. 1. The New Patient will be looking forward to their upcoming Appointment and understand how important it is. … Continue reading
Are You Saying, “I Have No Time To Help My Team”?
I’ve recently had conversations with a number of Doctors and Medical Business Owners and I’ve been fascinated by one comment that I’ve heard them all say…. “I heard my Front Office People answer the phone and I didn’t like what … Continue reading
Four Important Questions You Must Always Ask Whenever You Answer The Phone
Why do we ask questions? We ask questions to find out things that we don’t know. I believe that most people answering the phone in a Medical Office are asking a number of questions, but are they are asking the … Continue reading
Do This And Your Front Office People Will Love You!
Empowering your Front Office Team to be great on the Phone is one of the most enjoyable professional feelings you can experience in your Business, besides helping your patients. Empowering the Front Office Team to feel great about themselves is … Continue reading
Look Your Patients In The Eye…..
I have written before about the “Art of Engagement”. And really, there have been so many books written about the Art of Engagement. We all know this is such an important subject, and a very effective way to connect and … Continue reading
Pick Up The Phone Even When It Is Not Ringing
Most Medical Offices are busy in one way or another (excuse the cliché). Having the phone ringing is a huge part of any successful Medical Office. I have recently become concerned about what happens in the Medical Office when the … Continue reading
Does Your Patient Want A Lime Or A Green Lemon?”
Have you ever had a patient call your Practice enquiring about something that doesn’t seem to make sense or that you don’t understand? Were you able to help the caller and find a solution for them as well as make … Continue reading
