I have written before about the “Art of Engagement”.
And really, there have been so many books written about the Art of Engagement.
We all know this is such an important subject, and a very effective way to connect and communicate with people, so why do we still forget to do it?
I know it is difficult to have eye contact when answering the phone.
Or is it?
I believe if you exercise the art of engagement through eye contact when you are face to face with your patients you will be able to do this over the phone even though the caller cannot see you.
I don’t know about you but I really do know if someone has eye contact with me over the phone. It is harder when you are on the phone because you cannot see them, and they cannot see you. You need to be even better over the phone than you are face to face. This is because you only have their voice and tone to determine how the caller is feeling.
I believe if you are a fully engaged person face to face then you will have no trouble establishing eye contact when you are on the phone.
Try standing up for the call and become physically engaged in the call.
Remove distractions. Never have a full conversation on the phone when you are with another patient face to face. Call the caller back at a time that you can be fully engaged with them and ready to make them an appointment.
We live in a world filled with so many distractions. People are multi-tasking all the time. Full engagement is a challenge to many people.
We don’t really get enough people engagement anyway, so when we do get it, it has a huge impact.
You can set your Medical Office apart from the other offices, just by being more engaged with your patients.
How easy is that?
It doesn’t even have anything to do with the callers’ medical needs yet. It’s all about how you make them they feel when you talk with them.
Start engaging more and see the big difference it makes to your business.
This blog will feature simple practical ideas that are easy to implement tomorrow in your Practice, impacting immediately on the Patient’s Phone Experience, and ultimately, improving your practice profitability.
Phone Excellence Mastery is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary practice in the heart of working class western Sydney.
For more information on how I can improve your practice profitability contact me, Jayne Bandy at jayne@theDPE.com