Category Archives: Medical
Everyone Deserves The Opportunity To Change Their Mind.
Now, I know you might be thinking that I’m referring to the patient who calls to cancel their appointment for what they often believe is a very good reason. Well, yes, I am referring to this patient. But, you see, … Continue reading
When On The Phone, Less Is More
Have you ever been on the phone or even at a party and finally realised the person you are talking to has not had a chance to get a word in? Good. I am not glad that you have done … Continue reading
Handling The Shopper Call: “How Much Does It Cost?”
“How much does it cost?” This question can often be the first thing a caller will ask. This one initial question causes the Front Office Person to prejudge the caller as “a shopper”. They immediately let the caller know the … Continue reading
The Art of Leaving a Great Message
We always want to be able to talk to our patients when we call them but as we all know in this busy world of ours…..it is NOT always the case. Leaving your patient a message can be daunting. What … Continue reading
Do You Really Need To Know Your Numbers?
I was talking this week to two doctors about their front office and how they believed their front office was going when it comes to answering the phone. Their answers to my questions were each very different. One doctor said … Continue reading
Three Simple Things To Help More New Patients Make Appointments
For a New Patient Call, you need to ALWAYS make sure the reason for that patient to keep their first appointment is greater after they finish the call than it was before they first called your office. A New Patient … Continue reading
Phone Excellence Mastery 